Overview
JuturnaReport can email individual findings directly to client contacts — useful for submitting findings as tickets into a client’s bug tracker, help desk, or remediation workflow via email. The feature uses your own SMTP server; no email infrastructure is provided by Juturna Labs.
Configuring SMTP
Navigate to Configuration from the left sidebar.
Fill in the SMTP / Email Integration section:
| Field | Notes |
|---|---|
| SMTP Host | Hostname or IP of your SMTP server |
| SMTP Port | Default is 587 (STARTTLS). Use 465 for SSL, 25 for unauthenticated. |
| SMTP Username | Authentication username |
| SMTP Password | Authentication password |
| From Email | The From: address for outgoing emails |
| From Name | The display name in the From: field |
| Email Format | HTML or Plain Text |
Click Save SMTP Settings when done.
Testing the Connection
Click Test Connection to send a test ping to the SMTP server using the saved credentials. A status indicator shows the result:
- OK — connection and authentication succeeded
- Error — connection failed; the error message is shown below the button
Fix any errors before attempting to send findings. Common issues include wrong port, SSL/TLS mismatch, or authentication failures.
Queuing Findings for Submission
To mark a finding for email submission, set its Triage Status to Send to Client. You can do this:
- Inline on the Triage page — use the Status dropdown on the finding row
- In bulk — select multiple findings and use the bulk status action
- In the Finding Detail view — change the Triage Status field and save
Sending from the Email Queue
Navigate to Email Queue from the left sidebar.
Pending
The Pending section lists all findings with status Send to Client. Each entry shows:
- Severity badge
- Finding title
- Client name
- Assignee (if set)
Select one or more findings using the checkboxes, then click Send Selected.
JuturnaReport generates an email for each selected finding using your configured SMTP settings and the client contact’s email address. The Ticket System Email from the client record is used as the recipient — make sure this is set correctly on the client before sending. See Creating Your First Client and Engagement.
Sent
The Sent section shows findings that have already been emailed, along with:
- Date and time sent (Emailed at)
- Who sent it (Emailed by)
- Recipient address (Emailed to)
Once sent, the finding’s triage status is automatically updated to Emailed.
Email Content
Emails are generated from an internal template and include the finding’s title, severity, description, and solution. HTML format produces a styled email; Plain Text produces a plain-body fallback. Both formats are generated and sent together when HTML is selected, providing a proper multipart MIME message.
Troubleshooting
“SMTP not configured” warning on the Email Queue page: Go to Configuration → SMTP / Email Integration and save valid SMTP settings before returning to the queue.
Send failure: Individual send failures are reported per finding after the send attempt. The finding remains in the Pending queue so you can retry after fixing the issue.
Wrong recipient: The recipient address is pulled from the client’s Ticket System Email field. Update it on the Client record and resend.